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Policies at Melanin Jewel


Melanin Jewel ships using USPS and every order comes with a tracking number so you are able to track your orders. Once tracking numbers are sent out, Melanin Jewel is not responsible for any lost or damaged items. ( If you have any problems with deliveries, please file a claim with USPS)

We make all of our products in small batches which ensures your products will always be fresh, natural, and a product that your skin and hair will love. For this reason, your orders will be processed between 3- 10 business days. Once processed Shipping times is 3-7 days.  DUE TO COVID SHIPPING TIMES MAY BE DELAYED


Due to warmer weather, some melting of our products might occur but we use proper packaging to prevent it as much as possible.

In a case where it does occur, we recommend putting your products in the refrigerator for about 10-15 mins and store in a cool location.

**The quality and healing properties of our products are not affected by melting.**


All our products are handmade in small batches and made to order to ensure that every customer gets the highest quality product, due to this each products might slightly vary.

Refund policy

Due to sanitation reasons, all products are subject to final sale. No refunds or exchanges .

All products are handmade and we cannot risk any contamination.

If you are dissatisfied with our products please contact us and we will do our best to resolve the problem.


Patch test all Melanin Jewel products to ensure no allergies exist. If any adverse reactions occurs, immediately stop use of this product and consult your doctor   

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